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These Terms of Service constitute a binding agreement between you and NPH Solutions LLC governing your access to www.nphsolutions.buzz and your engagement of the services described on it. By browsing the website, submitting a form, requesting a proposal, or accepting a statement of work, you confirm that you have read these terms, that you understand them, and that you agree to be bound by them. If you act on behalf of an organization, you represent that you have authority to bind that organization, and references to you in these terms include that organization.
If you do not agree with any part of these terms, do not use the website or engage our services. You may contact us with questions before committing, and we will gladly clarify how any provision applies to your situation.
NPH Solutions LLC is a limited liability company organized under the laws of the United States, with a principal place of business at 635 E 650 S, Layton - 84041-4279, United States (US), reachable at call@nphsolutions.buzz and +13189377877. The website and the services described on it are developed and operated by the developer NPHSolutions for NPH Solutions LLC.
These terms govern the website generally and any engagement unless superseded by a signed agreement. Where we execute a proposal, a master services agreement, a data protection addendum, or any other signed instrument with you or your organization, that instrument controls over these terms for the matters it addresses. These terms otherwise form the baseline for the relationship, and remaining provisions continue to apply even where a signed agreement addresses only part of a project.
NPH Solutions LLC provides computer integrated systems design and related professional services, including managed IT services, cloud migration and management, cybersecurity and compliance support, network design and support, data backup and disaster recovery, and software integration and automation. We deliver these services through employees and carefully selected subcontractors under our supervision, from our office in Layton, Utah, and through secure remote tooling for clients across the United States.
Services are supplied per project, per retainer, or under a managed plan, in each case as defined in the applicable proposal or statement of work. The website itself is informational: it describes our catalog and provides contact channels, and it does not by itself create an engagement. No obligation to deliver services arises until an engagement document is accepted and any required first payment clears.
Every engagement begins with a discovery conversation and, where appropriate, a technical assessment. We then issue a written proposal or statement of work describing the deliverables, the schedule, the assumptions, the exclusions, and the fixed or hourly pricing. That document, once accepted in writing, becomes the operative description of the work, and these terms attach to it automatically.
Work outside the documented scope is performed only after a written change order states the added effort, cost, and schedule impact. This protects both sides: you always know what you are paying for, and our engineers always know what they promised. Assumptions listed in a proposal matter, and if circumstances contradict an assumption, we flag the conflict early so the plan can be adjusted in writing before costs accumulate.
The website and our services are offered to organizations and to individuals who are at least eighteen years old and legally able to enter contracts. By engaging us you confirm that you meet these requirements.
Successful service delivery depends on cooperation. You agree to provide timely access to systems, accurate information about your environment, a designated point of contact empowered to make decisions, and prompt review of deliverables. You are responsible for the accuracy and legality of data you provide and for ensuring that you hold the licenses and rights needed for the software we are asked to support. Where your staff delay access or decisions, deadlines shift by the same amount, and we will document the impact in writing so the record stays clean.
For managed engagements we hold administrative credentials on your behalf. You agree to share credentials only through the secure channels we designate, never by plain email or chat, and to notify us immediately if you suspect a credential has been exposed. We store credentials in an encrypted vault with least-privilege access, and every use is logged.
You remain responsible for the security of accounts under your direct control, including workstation logins, individual email accounts, and any credentials your staff manage without us. If we detect activity that threatens your environment, we may take reasonable protective action consistent with the engagement documents, such as disabling a compromised account, and we will report the action and the reason to your designated contact as soon as practical.
Fees are stated in the applicable proposal, statement of work, or managed plan, and are quoted in United States dollars. Fixed-price work is billed per the milestone schedule in the engagement document. Time-and-materials work is billed against approved estimates, and managed plans are billed monthly in advance. Invoices are payable within thirty days unless the engagement document states a different term.
Late amounts may accrue a service charge of one and one half percent per month or the maximum rate permitted by law, whichever is lower, and we may pause work on a delinquent account after written notice. Fees exclude taxes; you are responsible for applicable sales, use, and similar taxes other than taxes on our income. Third-party costs, such as software licenses, hardware, and hosting purchased on your behalf, are passed through at documented cost plus any handling fee stated in the proposal. Disputed invoice items must be raised in writing within fifteen days of receipt; undisputed portions remain payable on schedule.
Response and resolution targets depend on the plan you select and are stated in your agreement. As a baseline, critical incidents reported by managed clients receive acknowledgment from an on-call engineer with a median response time of eighteen minutes across the trailing year, urgent tickets are worked the same business day, and routine requests are handled within standard business hours of 08:00 to 18:00 Mountain Time, Monday through Friday, with Saturday appointments available.
Response time measures how quickly a qualified engineer engages, not how long an underlying repair takes, because restoration time depends on causes outside our control, including third-party cloud outages, carrier failures, hardware supply, and the condition of systems we did not design. Maintenance windows that require downtime are scheduled with advance notice and, where possible, outside your operating hours.
Data in your systems belongs to you. During an engagement we may copy, move, transform, or reorganize that data strictly to perform the work, and we do not use client data for any unrelated purpose. At the end of an engagement we return or securely dispose of credentials, exported data, and working artifacts according to the exit terms of the agreement.
Backups implemented by us under a managed plan follow a written schedule with defined recovery point and recovery time objectives, and restore tests are documented. For systems we do not manage, backup responsibility remains with you, and we strongly recommend that you verify coverage before any migration or change project begins. We are not liable for data loss arising from systems, configurations, or omissions outside the documented scope of our engagement, and we will always tell you in writing where such gaps exist.
You agree not to misuse this website or any tooling we provide. Prohibited conduct includes: interfering with the operation of the website or its hosting infrastructure; probing or scanning for vulnerabilities without written authorization; submitting false, misleading, or infringing content through our forms; using our name or engineers to harass any party; uploading malicious code; and using our services to violate applicable law, including laws on unauthorized computer access, data protection, unsolicited messaging, and export control.
If we reasonably believe the website or a service is being used unlawfully or in breach of these terms, we may suspend the affected activity while we investigate, and we will notify you of the concern where the law permits. Rights holders who believe content accessible through our infrastructure infringes their rights may contact us with the details needed to evaluate the claim.
Our solutions often incorporate products from third parties, including operating systems, cloud platforms, backup software, network equipment, and communication tools. Those products are governed by their own license terms, and we will identify the relevant providers in your engagement documents. We pass through the warranties, if any, that those providers offer, and we do not extend our own warranty to products we do not author.
Where an engagement depends on a third-party service, changes to that service, including price changes, feature removals, or outages, may affect the deliverables. When such a change is announced by the provider, we will notify you, quantify the impact where we can, and propose adjustments through the change-order process rather than absorbing silent scope drift.
The website, its design, its text, its stylesheets and scripts, and our methodologies, templates, playbooks, and internal documentation are the intellectual property of NPH Solutions LLC or its licensors, protected by United States and international law. You may view the website and print pages for your internal business reference; you may not republish, resell, or create derivative works from our materials without written permission.
For bespoke deliverables created specifically for you under a paid engagement, such as network diagrams, configuration baselines, and documentation describing your environment, the engagement document states what rights transfer to you on final payment. Unless the document states otherwise, you receive a perpetual, worldwide license to use those deliverables for your internal purposes, while we retain ownership of the underlying methods and generic components used to produce them.
Each party may learn confidential information of the other during an engagement. We treat as confidential your non-public business information, system details, security practices, and data; you treat as confidential our pricing structures, methods, tooling, and internal materials. Confidential information must be used only for the engagement and protected with at least reasonable care.
These duties do not cover information that is or becomes public through no breach, that was already lawfully known without restriction, that is independently developed without reference to the confidential material, or that must be disclosed by law, provided the disclosing party gives reasonable notice where permitted. The obligations in this section survive termination of any engagement, and a signed non-disclosure agreement supplements rather than replaces them.
We warrant that services will be performed in a professional manner by qualified personnel, consistent with generally accepted industry standards for the discipline involved. If a deliverable fails to meet the written specification, we will re-perform the affected work at no additional charge, provided you notify us within thirty days of delivery. This performance warranty is your primary remedy for defective workmanship.
Apart from that express warranty, the website and all services are provided as-is and as-available, without warranty of any kind, whether statutory, express, or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that any system will be uninterrupted or error-free, that security measures will defeat every attack, or that third-party products will behave as advertised. Statements on the website describe typical offerings and are not themselves guarantees, except where an agreement expressly incorporates them.
To the maximum extent permitted by law, neither party is liable to the other for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, however caused and under any theory of liability, even if advised of the possibility of such damages.
The total aggregate liability of each party arising out of or relating to the website or any engagement is limited to the fees paid or payable by you to us for the specific engagement giving rise to the claim during the six months immediately preceding the first event giving rise to liability. These limits do not apply to liability that cannot be limited by law, such as liability for bodily injury caused by negligence, and they do not limit either party obligations under the confidentiality or indemnification sections. The allocation of risk in this section is a fundamental basis of the pricing in every proposal we issue.
You agree to defend, indemnify, and hold harmless NPH Solutions LLC, its members, employees, and subcontractors from claims, damages, and reasonable costs arising from data or content you supply, from your use of deliverables outside their documented purpose, from your breach of these terms, or from your violation of applicable law or third-party rights.
We agree to defend, indemnify, and hold harmless you and your organization from claims by third parties that our bespoke deliverables, as delivered and used per the engagement documents, infringe a United States copyright, trademark, or patent, provided you notify us promptly, allow us to control the defense, and cooperate reasonably. We may procure the right to continue use, modify the deliverable to be non-infringing, or replace it with functionally equivalent work, and if none of those options is commercially reasonable, we may terminate the affected deliverable and refund the fees attributable to it.
These terms apply from your first use of the website and continue while any engagement is active. Managed plans run for the initial term stated in the plan, commonly twelve months, and renew month to month thereafter unless either party gives written notice of non-renewal at least thirty days before the end of the then-current term. Projects end on delivery and acceptance of the documented scope or on termination under this section.
Either party may terminate an engagement for material breach that remains uncured thirty days after written notice, and either party may terminate a managed plan without cause on sixty days written notice, with fees earned through the termination date remaining due. We may suspend services, after notice where permitted, for non-payment or for a security threat to our infrastructure or to other clients. On termination we will, on request and subject to payment of outstanding amounts, provide a documented handover of credentials, configurations, and knowledge necessary for an orderly transition.
These terms and any engagement are governed by the laws of the State of Utah, United States, without regard to conflict-of-laws rules, and the parties consent to the exclusive jurisdiction of the state and federal courts located in Davis County, Utah, for actions arising from them, except where a signed agreement names a different forum.
Before filing suit, the parties agree to attempt good-faith resolution: first a meeting of the operational leads within fifteen days of written notice of a dispute, and if unresolved, escalation to an executive of each party within a further fifteen days. Either party may seek urgent injunctive relief at any time to protect confidential information or intellectual property. If any provision of these terms is held unenforceable, the remainder continues in force, and the unenforceable provision is reformed to the minimum extent necessary to make it enforceable. Our failure to enforce a provision is not a waiver of it, and the section headings in these terms exist for readability only.
We may revise these terms from time to time. The current version is published on this page with its effective date at the top. For active engagements, the version of these terms attached to or referenced by your signed agreement remains the operative baseline for that engagement until it ends or is amended in writing, so revisions published on the website will not retroactively alter a signed deal.
For website use and future engagements, revisions take effect on publication. Where a revision materially reduces your protections, we will provide reasonable advance notice, such as a banner on the homepage or a direct message to active contacts, before the change applies. Continued use of the website or acceptance of a new proposal after the effective date constitutes acceptance of the revised terms.
Notices under these terms must be in writing and delivered to the addresses below. Operational questions, billing questions, and general inquiries may use any channel listed.
Our team acknowledges written notices within three business days. If a notice concerns a security matter or an active outage at a managed site, mark it urgent and also call the main line so the on-call engineer can act while the written record is processed.
These terms were last revised on August 31, 2026. The services described are developed and operated by the developer NPHSolutions for NPH Solutions LLC. © 2026 NPH Solutions LLC. All rights reserved.